Terms and Conditions

Terms of Use:   RemyRoots and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if RemyRoots believes that customer conduct violates applicable law or is harmful to the interests of RemyRoots and its subsidiaries. This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice.

Shipping and Delivery: At this time, RemyRoots ships merchandise to locations within the United States and U.S. territories, including Alaska, Hawaii, Puerto Rico, Guam, and the US Virgin Islands. Additionally, RemyRoots ships merchandise to Canada and Mexico, but not to other international locations. The risk of loss and title for all merchandise ordered on this Web site pass to you when the merchandise is delivered to the shipping carrier.

  • We ship items within 2 days of payment.
  • Items arrive within 1 to 7 business days to USA and Canada, 7 to 15 days to Europe and Austarlia; other countries take 7 to 25 days depending on the shipping method selected.
  • We ship to verified billing addresses only!
  • Orders $50 and over qualify for free shipping with USPS First class mail Standard.At this time,Return Policy:We will accept returns of Virgin remy hair within 14 days of delivery for exchange or credit, or refund. Please do not unravel, cut up or use hair if you are not satisfied with it upon delivery.  You can carefully examine hair bundle without tampering with it or altering it in any way.  If you are not satisfied, contact us immediately for instructions on how to return item. Buyer is responsible for shipping charges of returned items. Items returned must be in original condition and package, with no blemish or smoke smell on it. Any order cancelled or returned as a result of customer remorse (change of mind) will be charged 15% restocking fee plus the shipping cost.
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